Refund & Guarantee Policy

Last updated: October 2026

Your purchase of Capital Prep (operated by Authority Group LLC) is protected two ways: a money-back window on every pass, and a pass guarantee whose remedy depends on the pass you bought — Starter, Standard or SurePass. This applies to every exam available for purchase on Capital Prep, in the same way. It supplements our Terms of Service. Bought before the Starter / Standard / SurePass passes went on sale? Your purchase keeps the terms it was sold under — see “Purchases made under the earlier passes” below.

Money-back window

Changed your mind? Ask for a full refund inside your pass’s money-back window, measured from your purchase (or from your upgrade, if you upgraded):

Starter — 24 hours
Standard — 48 hours
SurePass — 72 hours

No questions asked and nothing to prove, as long as you haven't sat your exam yet. Inside the window, refund yourself from your account page (Your exams → Refund this pass); if that button isn't there for your purchase (an upgrade, or one exam out of a bundle, for example), email hello@capitalprep.com and we refund it inside the window — no questions asked; either way the full amount goes back to your original payment method and your bank shows it within 5–10 business days.

That is the only condition. The window closes the moment you sit your exam — a refund after you've sat it is the SurePass Guarantee's job, not this one. Already sat it and didn’t pass? That is what the SurePass Guarantee below is for — a different promise, and it lasts far longer.

If you're in the EEA or the UK, you have 14 days from purchase to change your mind under your local law — that applies whatever the window above says. Just email us.

The guarantees, by pass

If you prepared with Capital Prep and still don’t pass your exam, what we do depends on the pass you bought:

Starter — no money-back guarantee. If you don’t pass, upload your official score report within 30 days of your exam date (no mock bar applies) and we add 30 more days of access to your exam’s study materials, free — once per exam. The 24 hours change-of-mind window above is unchanged.
Standard (Money-Back Guarantee) — we refund your pass in full when you meet the conditions below, and we add 90 more days of access to your exam’s study materials, free, so you can keep preparing.
SurePass (SurePass Guarantee) — the full refund above, another year of access (365 days) free, and we also reimburse your official exam retake fee in full — one funded retake per exam, ever, when you paid that fee out of your own pocket and met the retake’s own higher bar, described under “How the retake reimbursement works” below.

When a free period starts. Every free period above is counted from the earliest date your exam allows a retake — the first-fail wait your exam’s authority sets, stated for each exam in “Your exam, specifically” below — or from the end of your current access if that is later, so the days are never spent while you are not yet allowed to sit again. Where an authority sets no wait, the period runs from the day your claim is approved.

The refunds are conditional guarantees, not no-questions refunds: the refund’s conditions are the four below, and they are the whole list. The SurePass retake reimbursement carries two conditions more — a second qualifying mock, and your SurePass readiness meter at “Getting close” or above — stated in its own section below.

What qualifies

You scored your exam's qualifying score (shown on its Guarantee page) or higher on a full-length mock exam in your study portal — one is enough — and that qualifying sitting was finished within the 14 days before you sat the official exam. You get 4 scored mock sittings per exam — each sitting serves unseen questions first, only a completed, scored sitting uses one (an abandoned sitting never does), we count your best sittings, and a sitting taken after your exam never counts against you. Practice questions and timed practice stay unlimited and never use one. Where an exam’s question pool doesn’t yet support 4 full sittings, mock sittings remain unlimited — your exam’s own section below says which applies.
You took the official exam, after you bought your pass, and didn’t pass.
You file your claim within 30 days of the date you sat the exam.
You file no later than 12 months after your purchase.

Most testing providers report your result the same day. If yours takes longer (some certifying bodies mail results days or weeks later), email us at hello@capitalprep.com before day 30 and we’ll hold your claim open until your official report arrives.

Your exam, specifically

The same guarantee applies to every exam we sell — these are the exact numbers for each. Search for your exam or jump straight to it: every section below keeps a permanent address (for example /refund-guarantee#sie), and it is the section your exam’s sales page and study app link to.

SIE — Securities Industry Essentials (FINRA)

Score 80%+ on a full-length mock in the 14 days before your SIE exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (30 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your SIE materials, once per exam, counted from the earliest date your exam allows a retake (30 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings across three forms — only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $100 retake fee. FINRA's official SIE retake fee is $100.
"Getting close" for the SIE means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 62% or higher, derived from its 70% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.
In a bundle, every course carries this guarantee on its own — each exam is judged on its own mocks — and retake reimbursements are capped, in total, at the official retake fee of the most expensive exam in your bundle.

CRCST — Certified Registered Central Service Technician (HSPA)

Score 80%+ on a full-length mock in the 14 days before your CRCST exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (42 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your CRCST materials, once per exam, counted from the earliest date your exam allows a retake (42 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings across three forms — only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $140 retake fee. HSPA's official CRCST retake fee is $140.
"Getting close" for the CRCST means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 62% or higher, derived from its 70% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.
In a bundle, every course carries this guarantee on its own — each exam is judged on its own mocks — and retake reimbursements are capped, in total, at the official retake fee of the most expensive exam in your bundle.

CIS — Certified Instrument Specialist (HSPA)

Score 80%+ on a full-length mock in the 14 days before your CIS exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (42 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your CIS materials, once per exam, counted from the earliest date your exam allows a retake (42 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings across three forms — only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $140 retake fee. HSPA's official CIS retake fee is $140.
"Getting close" for the CIS means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 62% or higher, derived from its 70% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.
In a bundle, every course carries this guarantee on its own — each exam is judged on its own mocks — and retake reimbursements are capped, in total, at the official retake fee of the most expensive exam in your bundle.

CER — Certified Endoscope Reprocessor (HSPA)

Score 80%+ on a full-length mock in the 14 days before your CER exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (42 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your CER materials, once per exam, counted from the earliest date your exam allows a retake (42 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings across three forms — only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $140 retake fee. HSPA's official CER retake fee is $140.
"Getting close" for the CER means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 62% or higher, derived from its 70% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.
In a bundle, every course carries this guarantee on its own — each exam is judged on its own mocks — and retake reimbursements are capped, in total, at the official retake fee of the most expensive exam in your bundle.

CCHT — Certified Clinical Hemodialysis Technician (NNCC)

Score 80%+ on a full-length mock in the 14 days before your CCHT exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your CCHT materials, once per exam, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings across three forms — only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $225 retake fee. NNCC's official CCHT retake fee is $225.
"Getting close" for the CCHT means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 60% or higher, derived from its 74% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

CCMA — Certified Clinical Medical Assistant (NHA)

Score 80%+ on a full-length mock in the 14 days before your CCMA exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (30 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your CCMA materials, once per exam, counted from the earliest date your exam allows a retake (30 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings across three forms — only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $169 retake fee. NHA's official CCMA retake fee is $169.
"Getting close" for the CCMA means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 62% or higher, derived from its 70% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.
In a bundle, every course carries this guarantee on its own — each exam is judged on its own mocks — and retake reimbursements are capped, in total, at the official retake fee of the most expensive exam in your bundle.

HESI A2 — HESI Admission Assessment Exam (Elsevier)

Score 80%+ on a full-length mock in the 14 days before your HESI A2 exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your HESI A2 materials, once per exam, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings across three forms — only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay up to $110 toward your retake fee. Elsevier's official HESI A2 retake fee is $110.
"Getting close" for the HESI A2 means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 58% or higher, derived from its 80% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

CMA (AAMA) — Certified Medical Assistant (AAMA)

Score 80%+ on a full-length mock in the 14 days before your CMA (AAMA) exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your CMA (AAMA) materials, once per exam, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay up to $250 toward your retake fee. AAMA's official CMA (AAMA) retake fee is $250.
"Getting close" for the CMA (AAMA) means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 58% or higher, derived from its 80% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

RHS — Radiation Health and Safety (DANB)

Score 80%+ on a full-length mock in the 14 days before your RHS exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your RHS materials, once per exam, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings across three forms — only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $270 retake fee. DANB's official RHS retake fee is $270.
"Getting close" for the RHS means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 58% or higher, derived from its 80% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

NOCE — National Opticianry Competency Examination (ABO-NCLE)

Score 80%+ on a full-length mock in the 14 days before your NOCE exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (14 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your NOCE materials, once per exam, counted from the earliest date your exam allows a retake (14 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $225 retake fee. ABO-NCLE's official NOCE retake fee is $225.
"Getting close" for the NOCE means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 58% or higher, derived from its 80% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

ATDH — Admission Test for Dental Hygiene (ADA)

What counts as not passing: the ATDH has no official passing score — each program sets its own cut, and your score report shows a scale score, not a pass or fail. So this guarantee is judged on one number we state up front: an ATDH Overall scale score under 320 on your official ATDH score report counts as not passing.
Score 85%+ on a full-length mock in the 14 days before your ATDH exam, sit it, and if you score under 320 on the ATDH Overall scale we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (60 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you score under 320 on the ATDH Overall scale, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your ATDH materials, once per exam, counted from the earliest date your exam allows a retake (60 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 85%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $150 retake fee. ADA's official ATDH retake fee is $150.
"Getting close" for the ATDH means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 56% or higher, derived from its 85% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

CPCE — Counselor Preparation Comprehensive Examination (CCE)

Score 80%+ on a full-length mock in the 14 days before your CPCE exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (90 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your CPCE materials, once per exam, counted from the earliest date your exam allows a retake (90 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $150 retake fee. CCE's official CPCE retake fee is $150.
"Getting close" for the CPCE means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 58% or higher, derived from its 80% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.
In a bundle, every course carries this guarantee on its own — each exam is judged on its own mocks — and retake reimbursements are capped, in total, at the official retake fee of the most expensive exam in your bundle.

CADC — Alcohol and Drug Counselor (IC&RC ADC Examination) (IC&RC)

Score 90%+ on a full-length mock in the 14 days before your CADC exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (90 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your CADC materials, once per exam, counted from the earliest date your exam allows a retake (90 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 90%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay up to $225 toward your retake fee. IC&RC's official CADC retake fee is $225.
"Getting close" for the CADC means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 58% or higher, derived from its 80% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

EMT — Emergency Medical Technician (NREMT)

Score 80%+ on a full-length mock in the 14 days before your EMT exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (15 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your EMT materials, once per exam, counted from the earliest date your exam allows a retake (15 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings across three forms — only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $104 retake fee. NREMT's official EMT retake fee is $104.
"Getting close" for the EMT means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 58% or higher, derived from its 80% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

SAFE MLO — Mortgage Loan Originator National Test with Uniform State Content (NMLS)

Score 85%+ on a full-length mock in the 14 days before your SAFE MLO exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your SAFE MLO materials, once per exam, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings across three forms — only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 85%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $110 retake fee. NMLS's official SAFE MLO retake fee is $110.
"Getting close" for the SAFE MLO means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 60% or higher, derived from its 75% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

RMA — Registered Medical Assistant (AMT)

Score 85%+ on a full-length mock in the 14 days before your RMA exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (45 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your RMA materials, once per exam, counted from the earliest date your exam allows a retake (45 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings across three forms — only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 85%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $150 retake fee. AMT's official RMA retake fee is $150.
"Getting close" for the RMA means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 58% or higher, derived from its 80% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

VTNE — Veterinary Technician National Examination (AAVSB)

Score 85%+ on a full-length mock in the 14 days before your VTNE exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (31 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your VTNE materials, once per exam, counted from the earliest date your exam allows a retake (31 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings across three forms — only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 85%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $375 retake fee. AAVSB's official VTNE retake fee is $375.
"Getting close" for the VTNE means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 58% or higher, derived from its 80% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

PTCE — Pharmacy Technician Certification Exam (PTCB)

Score 85%+ on a full-length mock in the 14 days before your PTCE exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your PTCE materials, once per exam, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 85%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $129 retake fee. PTCB's official PTCE retake fee is $129.
"Getting close" for the PTCE means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 56% or higher, derived from its 85% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

SPI — Sonography Principles & Instrumentation (ARDMS)

Score 80%+ on a full-length mock in the 14 days before your SPI exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (60 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your SPI materials, once per exam, counted from the earliest date your exam allows a retake (60 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $275 retake fee. ARDMS's official SPI retake fee is $275.
"Getting close" for the SPI means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 58% or higher, derived from its 80% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

CMSRN — Certified Medical-Surgical Registered Nurse (MSNCB)

Score 90%+ on a full-length mock in the 14 days before your CMSRN exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your CMSRN materials, once per exam, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 90%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay up to $315 toward your retake fee. MSNCB's official CMSRN retake fee is $315.
"Getting close" for the CMSRN means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 54% or higher, derived from its 90% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

OCN — Oncology Certified Nurse (ONCC)

Score 85%+ on a full-length mock in the 14 days before your OCN exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (90 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your OCN materials, once per exam, counted from the earliest date your exam allows a retake (90 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 85%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay up to $420 toward your retake fee. ONCC's official OCN retake fee is $420.
"Getting close" for the OCN means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 56% or higher, derived from its 85% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

ASCP MLS — Medical Laboratory Scientist, MLS(ASCP) (ASCP BOC)

Score 85%+ on a full-length mock in the 14 days before your ASCP MLS exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (30 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your ASCP MLS materials, once per exam, counted from the earliest date your exam allows a retake (30 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 85%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $260 retake fee. ASCP BOC's official ASCP MLS retake fee is $260.
"Getting close" for the ASCP MLS means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 56% or higher, derived from its 85% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

CPN — Certified Pediatric Nurse (PNCB)

Score 80%+ on a full-length mock in the 14 days before your CPN exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your CPN materials, once per exam, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $252 retake fee. PNCB's official CPN retake fee is $252.
"Getting close" for the CPN means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 58% or higher, derived from its 80% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

Cosmetology — NIC National Cosmetology Theory Examination (NIC)

Score 85%+ on a full-length mock in the 14 days before your Cosmetology exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your Cosmetology materials, once per exam, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 85%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay up to $200 toward your retake fee. NIC's official Cosmetology retake fee is $200.
"Getting close" for the Cosmetology means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 56% or higher, derived from its 85% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

CNA — NNAAP Nurse Aide Written Examination (NNAAP)

Score 85%+ on a full-length mock in the 14 days before your CNA exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your CNA materials, once per exam, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 85%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay up to $175 toward your retake fee. NNAAP's official CNA retake fee is $175.
"Getting close" for the CNA means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 56% or higher, derived from its 85% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

ARRT Radiography — ARRT Radiography Examination (ARRT)

Score 80%+ on a full-length mock in the 14 days before your ARRT Radiography exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your ARRT Radiography materials, once per exam, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $200 retake fee. ARRT's official ARRT Radiography retake fee is $200.
"Getting close" for the ARRT Radiography means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 58% or higher, derived from its 80% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

Series 7 — General Securities Representative (FINRA)

Score 80%+ on a full-length mock in the 14 days before your Series 7 exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (30 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your Series 7 materials, once per exam, counted from the earliest date your exam allows a retake (30 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings across three forms — only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $395 retake fee. FINRA's official Series 7 retake fee is $395.
"Getting close" for the Series 7 means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 61% or higher, derived from its 72% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.
In a bundle, every course carries this guarantee on its own — each exam is judged on its own mocks — and retake reimbursements are capped, in total, at the official retake fee of the most expensive exam in your bundle.

Series 63 — Uniform Securities Agent State Law (NASAA)

Score 80%+ on a full-length mock in the 14 days before your Series 63 exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (30 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your Series 63 materials, once per exam, counted from the earliest date your exam allows a retake (30 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings across three forms — only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $147 retake fee. NASAA's official Series 63 retake fee is $147.
"Getting close" for the Series 63 means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 61% or higher, derived from its 72% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.
In a bundle, every course carries this guarantee on its own — each exam is judged on its own mocks — and retake reimbursements are capped, in total, at the official retake fee of the most expensive exam in your bundle.

Series 66 — Uniform Combined State Law (NASAA)

Score 80%+ on a full-length mock in the 14 days before your Series 66 exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (30 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your Series 66 materials, once per exam, counted from the earliest date your exam allows a retake (30 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings across three forms — only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $177 retake fee. NASAA's official Series 66 retake fee is $177.
"Getting close" for the Series 66 means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 60% or higher, derived from its 73% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.
In a bundle, every course carries this guarantee on its own — each exam is judged on its own mocks — and retake reimbursements are capped, in total, at the official retake fee of the most expensive exam in your bundle.

Series 6 — Investment Company & Variable Contracts Products (FINRA)

Score 80%+ on a full-length mock in the 14 days before your Series 6 exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (30 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your Series 6 materials, once per exam, counted from the earliest date your exam allows a retake (30 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings across three forms — only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $100 retake fee. FINRA's official Series 6 retake fee is $100.
"Getting close" for the Series 6 means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 62% or higher, derived from its 70% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.
In a bundle, every course carries this guarantee on its own — each exam is judged on its own mocks — and retake reimbursements are capped, in total, at the official retake fee of the most expensive exam in your bundle.

Series 65 — Uniform Investment Adviser Law (NASAA)

Score 80%+ on a full-length mock in the 14 days before your Series 65 exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (30 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your Series 65 materials, once per exam, counted from the earliest date your exam allows a retake (30 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $187 retake fee. NASAA's official Series 65 retake fee is $187.
"Getting close" for the Series 65 means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 61% or higher, derived from its 71% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

Security+ — CompTIA Security+ (SY0-701) (CompTIA)

Score 80%+ on a full-length mock in the 14 days before your Security+ exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your Security+ materials, once per exam, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings across three forms — only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $439 retake fee. CompTIA's official Security+ retake fee is $439.
"Getting close" for the Security+ means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 58% or higher, derived from its 81% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.
In a bundle, every course carries this guarantee on its own — each exam is judged on its own mocks — and retake reimbursements are capped, in total, at the official retake fee of the most expensive exam in your bundle.

Network+ — CompTIA Network+ (N10-009) (CompTIA)

Score 80%+ on a full-length mock in the 14 days before your Network+ exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your Network+ materials, once per exam, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings across three forms — only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $399 retake fee. CompTIA's official Network+ retake fee is $399.
"Getting close" for the Network+ means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 59% or higher, derived from its 78% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.
In a bundle, every course carries this guarantee on its own — each exam is judged on its own mocks — and retake reimbursements are capped, in total, at the official retake fee of the most expensive exam in your bundle.

CySA+ — CompTIA CySA+ (CS0-004) (CompTIA)

Score 80%+ on a full-length mock in the 14 days before your CySA+ exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your CySA+ materials, once per exam, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings across three forms — only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $439 retake fee. CompTIA's official CySA+ retake fee is $439.
"Getting close" for the CySA+ means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 58% or higher, derived from its 81% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.
In a bundle, every course carries this guarantee on its own — each exam is judged on its own mocks — and retake reimbursements are capped, in total, at the official retake fee of the most expensive exam in your bundle.

PenTest+ — CompTIA PenTest+ (PT0-003) (CompTIA)

Score 80%+ on a full-length mock in the 14 days before your PenTest+ exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your PenTest+ materials, once per exam, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings across three forms — only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $439 retake fee. CompTIA's official PenTest+ retake fee is $439.
"Getting close" for the PenTest+ means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 58% or higher, derived from its 81% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.
In a bundle, every course carries this guarantee on its own — each exam is judged on its own mocks — and retake reimbursements are capped, in total, at the official retake fee of the most expensive exam in your bundle.

CEN — Certified Emergency Nurse (BCEN)

Score 80%+ on a full-length mock in the 14 days before your CEN exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (90 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your CEN materials, once per exam, counted from the earliest date your exam allows a retake (90 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $200 retake fee. BCEN's official CEN retake fee is $200.
"Getting close" for the CEN means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 63% or higher, derived from its 66% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

CST — Certified Surgical Technologist (NBSTSA)

Score 85%+ on a full-length mock in the 14 days before your CST exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your CST materials, once per exam, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 85%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay up to $340 toward your retake fee. NBSTSA's official CST retake fee is $340.
"Getting close" for the CST means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 63% or higher, derived from its 66% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

CDA — Certified Dental Assistant (DANB)

Score 80%+ on a full-length mock in the 14 days before your CDA exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your CDA materials, once per exam, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay up to $450 toward your retake fee. DANB's official CDA retake fee is $450.
"Getting close" for the CDA means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 58% or higher, derived from its 80% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

NCMA — National Certified Medical Assistant (NCCT)

Score 80%+ on a full-length mock in the 14 days before your NCMA exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your NCMA materials, once per exam, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $119 retake fee. NCCT's official NCMA retake fee is $119.
"Getting close" for the NCMA means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 58% or higher, derived from its 80% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

NCE — National Counselor Examination (NBCC)

Score 80%+ on a full-length mock in the 14 days before your NCE exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (30 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your NCE materials, once per exam, counted from the earliest date your exam allows a retake (30 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $150 retake fee. NBCC's official NCE retake fee is $150.
"Getting close" for the NCE means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 58% or higher, derived from its 80% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.
In a bundle, every course carries this guarantee on its own — each exam is judged on its own mocks — and retake reimbursements are capped, in total, at the official retake fee of the most expensive exam in your bundle.

NCMHCE — National Clinical Mental Health Counseling Examination (NBCC)

Score 90%+ on a full-length mock in the 14 days before your NCMHCE exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (30 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your NCMHCE materials, once per exam, counted from the earliest date your exam allows a retake (30 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 90%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $275 retake fee. NBCC's official NCMHCE retake fee is $275.
"Getting close" for the NCMHCE means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 54% or higher, derived from its 90% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

CPCT/A — Certified Patient Care Technician/Assistant Examination (NHA)

Score 80%+ on a full-length mock in the 14 days before your CPCT/A exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (30 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your CPCT/A materials, once per exam, counted from the earliest date your exam allows a retake (30 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $169 retake fee. NHA's official CPCT/A retake fee is $169.
"Getting close" for the CPCT/A means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 58% or higher, derived from its 80% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.
In a bundle, every course carries this guarantee on its own — each exam is judged on its own mocks — and retake reimbursements are capped, in total, at the official retake fee of the most expensive exam in your bundle.

CPT — Certified Phlebotomy Technician (NHA)

Score 80%+ on a full-length mock in the 14 days before your CPT exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (30 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your CPT materials, once per exam, counted from the earliest date your exam allows a retake (30 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $134 retake fee. NHA's official CPT retake fee is $134.
"Getting close" for the CPT means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 58% or higher, derived from its 80% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.
In a bundle, every course carries this guarantee on its own — each exam is judged on its own mocks — and retake reimbursements are capped, in total, at the official retake fee of the most expensive exam in your bundle.

ParaPathways — ETS ParaPathways Assessment (5757) (ETS)

Score 80%+ on a full-length mock in the 14 days before your ParaPathways exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your ParaPathways materials, once per exam, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay up to $75 toward your retake fee. ETS's official ParaPathways retake fee is $75.
"Getting close" for the ParaPathways means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 58% or higher, derived from its 80% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

CHL — Certified Healthcare Leader (HSPA)

Score 80%+ on a full-length mock in the 14 days before your CHL exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (42 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your CHL materials, once per exam, counted from the earliest date your exam allows a retake (42 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $140 retake fee. HSPA's official CHL retake fee is $140.
"Getting close" for the CHL means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 58% or higher, derived from its 80% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim. ⚠️ CHL cannot be sat between 2026-10-16 and 2026-12-14, because HSPA is replacing the CHL exam and is not testing it at all during this period. If that closure is what stops you re-sitting inside the window above, your claim stays open: the 30-day clock runs from 2026-12-15, the first day testing resumes, and the 12-month outer bound is extended by the length of the closure. You are never out of time because the authority shut the door.

CHST — Construction Health and Safety Technician (BCSP)

Score 85%+ on a full-length mock in the 14 days before your CHST exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (42 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your CHST materials, once per exam, counted from the earliest date your exam allows a retake (42 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 85%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $300 retake fee. BCSP's official CHST retake fee is $300.
"Getting close" for the CHST means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 56% or higher, derived from its 85% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

Part 107 — Remote Pilot Certificate with an sUAS Rating (FAA)

Score 85%+ on a full-length mock in the 14 days before your Part 107 exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (14 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your Part 107 materials, once per exam, counted from the earliest date your exam allows a retake (14 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 85%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay up to $175 toward your retake fee. FAA's official Part 107 retake fee is $175.
"Getting close" for the Part 107 means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 62% or higher, derived from its 70% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

ParaPro — ParaPro Assessment (ETS 1755) (ETS)

Score 80%+ on a full-length mock in the 14 days before your ParaPro exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (7 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your ParaPro materials, once per exam, counted from the earliest date your exam allows a retake (7 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay up to $85 toward your retake fee. ETS's official ParaPro retake fee is $85.
"Getting close" for the ParaPro means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 58% or higher, derived from its 80% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

PPR — TExES Pedagogy and Professional Responsibilities EC–12 (160) (TEA)

Score 90%+ on a full-length mock in the 14 days before your PPR exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your PPR materials, once per exam, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 90%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $116 retake fee. TEA's official PPR retake fee is $116.
"Getting close" for the PPR means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 54% or higher, derived from its 90% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

ASWB Clinical — Social Work Licensing Examination, Clinical (ASWB)

Score 80%+ on a full-length mock in the 14 days before your ASWB Clinical exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (90 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your ASWB Clinical materials, once per exam, counted from the earliest date your exam allows a retake (90 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $260 retake fee. ASWB's official ASWB Clinical retake fee is $260.
"Getting close" for the ASWB Clinical means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 58% or higher, derived from its 80% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

CCT — Certified Cardiographic Technician (CCI)

Score 80%+ on a full-length mock in the 14 days before your CCT exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (45 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your CCT materials, once per exam, counted from the earliest date your exam allows a retake (45 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $175 retake fee. CCI's official CCT retake fee is $175.
"Getting close" for the CCT means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 58% or higher, derived from its 80% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

ISA Arborist — ISA Certified Arborist® Exam (ISA)

Score 85%+ on a full-length mock in the 14 days before your ISA Arborist exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your ISA Arborist materials, once per exam, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 85%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $120 retake fee. ISA's official ISA Arborist retake fee is $120.
"Getting close" for the ISA Arborist means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 59% or higher, derived from its 76% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

Praxis 5165 — Praxis Mathematics (5165) (ETS)

Score 85%+ on a full-length mock in the 14 days before your Praxis 5165 exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (28 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your Praxis 5165 materials, once per exam, counted from the earliest date your exam allows a retake (28 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 85%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $130 retake fee. ETS's official Praxis 5165 retake fee is $130.
"Getting close" for the Praxis 5165 means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 56% or higher, derived from its 85% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

ServSafe Manager — ServSafe Food Protection Manager Certification Examination (ServSafe)

Score 85%+ on a full-length mock in the 14 days before your ServSafe Manager exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your ServSafe Manager materials, once per exam, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 85%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay up to $99 toward your retake fee. ServSafe's official ServSafe Manager retake fee is $99.
"Getting close" for the ServSafe Manager means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 62% or higher, derived from its 70% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

CT — ARRT Computed Tomography (CT) Postprimary Certification (ARRT)

Score 85%+ on a full-length mock in the 14 days before your CT exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your CT materials, once per exam, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 85%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $200 retake fee. ARRT's official CT retake fee is $200.
"Getting close" for the CT means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 56% or higher, derived from its 85% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

CAMS — Certified Anti-Money Laundering Specialist (Enhanced CAMS) (ACAMS)

Score 85%+ on a full-length mock in the 14 days before your CAMS exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (30 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your CAMS materials, once per exam, counted from the earliest date your exam allows a retake (30 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 85%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay up to $299 toward your retake fee. ACAMS's official CAMS retake fee is $299.
"Getting close" for the CAMS means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 56% or higher, derived from its 85% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

Praxis 5331 — Praxis Speech-Language Pathology (5331) (ASHA)

Score 80%+ on a full-length mock in the 14 days before your Praxis 5331 exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (28 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your Praxis 5331 materials, once per exam, counted from the earliest date your exam allows a retake (28 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $146 retake fee. ASHA's official Praxis 5331 retake fee is $146.
"Getting close" for the Praxis 5331 means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 58% or higher, derived from its 80% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

CDM — Certified Dietary Manager, Certified Food Protection Professional (CBDM)

Score 85%+ on a full-length mock in the 14 days before your CDM exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (90 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your CDM materials, once per exam, counted from the earliest date your exam allows a retake (90 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 85%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $425 retake fee. CBDM's official CDM retake fee is $425.
"Getting close" for the CDM means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 62% or higher, derived from its 70% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

Praxis 5038 — Praxis English Language Arts: Content Knowledge (5038) (ETS)

Score 80%+ on a full-length mock in the 14 days before your Praxis 5038 exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (28 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your Praxis 5038 materials, once per exam, counted from the earliest date your exam allows a retake (28 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $130 retake fee. ETS's official Praxis 5038 retake fee is $130.
"Getting close" for the Praxis 5038 means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 58% or higher, derived from its 80% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

Praxis 5025 — Praxis Early Childhood Education (5025) (ETS)

Score 80%+ on a full-length mock in the 14 days before your Praxis 5025 exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (28 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your Praxis 5025 materials, once per exam, counted from the earliest date your exam allows a retake (28 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $130 retake fee. ETS's official Praxis 5025 retake fee is $130.
"Getting close" for the Praxis 5025 means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 58% or higher, derived from its 80% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

RNC-OB — Inpatient Obstetric Nursing Certification (RNC-OB) (NCC)

Score 80%+ on a full-length mock in the 14 days before your RNC-OB exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (45 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your RNC-OB materials, once per exam, counted from the earliest date your exam allows a retake (45 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $325 retake fee. NCC's official RNC-OB retake fee is $325.
"Getting close" for the RNC-OB means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 58% or higher, derived from its 80% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

CPP — Certified Payroll Professional (PayrollOrg)

Score 85%+ on a full-length mock in the 14 days before your CPP exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (120 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your CPP materials, once per exam, counted from the earliest date your exam allows a retake (120 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 85%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay up to $609 toward your retake fee. PayrollOrg's official CPP retake fee is $609.
"Getting close" for the CPP means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 56% or higher, derived from its 85% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

NCAC I — National Certified Addiction Counselor, Level I (NCC AP / NAADAC)

Score 85%+ on a full-length mock in the 14 days before your NCAC I exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your NCAC I materials, once per exam, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 85%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $150 retake fee. NCC AP / NAADAC's official NCAC I retake fee is $150.
"Getting close" for the NCAC I means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 63% or higher, derived from its 67% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

Praxis 5004 — Praxis Elementary Education: Social Studies Subtest (5004) (ETS)

Score 80%+ on a full-length mock in the 14 days before your Praxis 5004 exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the earliest date your exam allows a retake (28 days after the sitting you failed), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your Praxis 5004 materials, once per exam, counted from the earliest date your exam allows a retake (28 days after the sitting you failed), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $64 retake fee. ETS's official Praxis 5004 retake fee is $64.
"Getting close" for the Praxis 5004 means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 58% or higher, derived from its 80% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

BOC ATC — BOC Certification Exam for the Athletic Trainer (BOC)

Score 85%+ on a full-length mock in the 14 days before your BOC ATC exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your BOC ATC materials, once per exam, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 85%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $375 retake fee. BOC's official BOC ATC retake fee is $375.
"Getting close" for the BOC ATC means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 56% or higher, derived from its 85% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

CCRN (Adult) — CCRN (Adult) Acute/Critical Care Nursing Certification (AACN)

Score 85%+ on a full-length mock in the 14 days before your CCRN (Adult) exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your CCRN (Adult) materials, once per exam, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 85%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay up to $290 toward your retake fee. AACN's official CCRN (Adult) retake fee is $290.
"Getting close" for the CCRN (Adult) means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 56% or higher, derived from its 85% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

CJBAT — Florida Criminal Justice Basic Abilities Test (FDLE)

Score 85%+ on a full-length mock in the 14 days before your CJBAT exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your CJBAT materials, once per exam, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 85%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $39 retake fee. FDLE's official CJBAT retake fee is $39.
"Getting close" for the CJBAT means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 56% or higher, derived from its 85% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

ABMDI — ABMDI Registry Certification Examination (ABMDI)

Score 85%+ on a full-length mock in the 14 days before your ABMDI exam, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your ABMDI materials, once per exam, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings — each a brand-new paper, and only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks at 85%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay up to $350 toward your retake fee. ABMDI's official ABMDI retake fee is $350.
"Getting close" for the ABMDI means your SurePass meter has reached this exam's Getting-close marker: a modeled pass probability of 56% or higher, derived from its 85% passing bar — the same boundary behind the status the meter itself shows you. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.

A+ — CompTIA A+ (Core 1 + Core 2) (CompTIA)

The A+ is earned by passing two separate exams (CompTIA A+ Core 1 and CompTIA A+ Core 2). The guarantee covers each core on its own — its own mocks, its own claim.
Score 80%+ on a full-length mock of that core in the 14 days before you sit it, sit it, and if you don't pass we refund your pass in full on Standard and SurePass — plus 90 more days of access on Standard and another year of access on SurePass, free, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Starter carries no money-back: if you don't pass, upload your official score report within 30 days of your exam date — no mock bar — and we add 30 more days of access to your A+ materials, once per exam, counted from the day your claim is approved (your exam sets no retake wait), or from the end of your current access if that is later.
Mock sittings: you get four scored full-length mock sittings per core across three forms — only a completed, scored sitting uses one (an abandoned sitting never does). Practice questions and timed practice are unlimited and never use one.
On SurePass (SurePass Guarantee), clearing two full-length mocks of that core at 80%+ in that same 14-day window — with your SurePass readiness meter at "Getting close" or above when you clear them — also covers your retake: we pay your full $274 retake fee per core. CompTIA's official fee is $274 per core — up to $548 in total if you claim on every core.
"Getting close" means your SurePass meter for that core has reached its own Getting-close marker — each core has its own passing bar, and the meter shows you where you stand as you study. Reaching the higher "Ready to sit" marker is not required.
Timing: qualifying mocks count only inside the 14 days before your exam date. File your claim within 30 days of sitting the exam, and no later than 12 months after your purchase; retake receipts are due within 90 days of opening your claim.
In a bundle, every course carries this guarantee on its own — each exam is judged on its own mocks — and retake reimbursements are capped, in total, at the official retake fee of the most expensive exam in your bundle.

How long a pass runs

Starter — 7 days of access; Standard — 30 days of access. Both run from the moment you buy.
SurePass — 1 year of access: 365 days from your purchase. A free upgrade from Standard to SurePass runs 365 days from the moment you upgrade.
Bundles — every exam in a bundle gets its own year: it starts when you press Start on that exam in your study portal, any time within 24 months of your purchase. An exam you have not started by then starts by itself at that point.
Access covers that exam’s Capital Prep materials, including every update we make to it while your access runs. It doesn’t cover other exams, and it is personal to your study portal — it does not transfer.
Lifetime passes bought before these passes went on sale keep no expiry date: access to that exam’s materials for as long as we offer that exam. If we ever retire an exam, we give Lifetime holders at least 90 days’ notice first.

How the retake reimbursement works (SurePass only)

It has a higher bar than the refund: two qualifying mocks at your exam's qualifying score (shown on its Guarantee page) inside the 14 days before your exam — not just one — and your SurePass readiness meter at “Getting close” or above when you clear them (once reached, that marker is recorded and never taken back). Meet the refund’s conditions but not these, and your claim still refunds your pass in full — only the retake reimbursement is off.
It is a reimbursement, not a payout: after your claim is approved, book and pay for your retake, then send us the receipt. We reimburse what you actually paid, up to the official retake fee for your exam — in full, whatever that fee is.
Where one certification is earned by passing more than one exam (CompTIA A+ is two cores), each exam is covered on its own and those exams share one cap: the full cost of retaking every exam in that certification ($548 in total for CompTIA A+’s two cores).
One funded retake per exam, ever — not one per attempt.
It covers fees you paid out of your own pocket. If your firm or employer paid your exam fees (common for sponsored exams such as the Series 7), your claim is the full refund of your Capital Prep purchase.
For bundles: every exam in the bundle you sat and didn’t pass is covered — refund of that exam’s share plus its retake fee, each exam judged on its own bar — with retake reimbursements capped, in total, at the official retake fee of the most expensive exam in your bundle. One certification counts as one exam for that purpose.
Email the receipt to hello@capitalprep.com within 90 days of opening your claim. That window is deliberately long: you have to wait before you can re-sit (FINRA requires 15 days after a failed attempt, and 60 days after a third failure within two years), then find a seat, then sit it. Ninety days is meant to be comfortable, not a trap.

Purchases made under the earlier passes

Before the Starter / Standard / SurePass passes went on sale, Capital Prep sold a 7-Day Pass, a 30-Day Pass and Lifetime. Every one of those purchases keeps the terms it was sold under, whatever this page says above — the terms version is recorded on the purchase itself:

7-Day Pass, 30-Day Pass and Lifetime: an approved claim refunds the pass in full, and on the 7-Day and 30-Day passes also grants Lifetime access to that exam’s materials, free.
Lifetime (sold as SurePass Guarantee Pro): the refund, plus the official retake fee reimbursed in full — one funded retake per exam, ever — under the same retake conditions described above.
The money-back windows were the same as today’s: 24 hours on the 7-Day Pass, 48 hours on the 30-Day Pass, and 72 hours on the Lifetime.

Upgrading a pass is a new purchase: the upgraded pass carries the terms on sale on the day you upgrade.

How to claim

Everything happens in your study portal — there is nothing to email.

Sign in and open the Guarantee page for your exam.
Enter the date you sat the official exam — it’s on your score report.
Upload your official score report: an image or a PDF, up to 10 MB. It must show your name, the exam, the result, and the test date. A clear photo or screenshot of the official result is fine; the provider’s own emailed PDF verifies fastest.
Submit. We check your mock history automatically in your study portal, so there is nothing else for you to gather.

Filing a falsified score report voids the guarantee and your access to the study portal.

How fast we decide

Decision: within 5 business days of your claim. The decision, and the reason for it, appear on your exam’s Guarantee page.
Refund: within 2 business days of an approval, to your original payment method. Your bank may take a few days more to show it.
Retake reimbursement: within 10 business days of receiving your receipt.

The fine print

The guarantee doesn’t cover exams taken before clearing the bar (your exam's qualifying score (shown on its Guarantee page) on a full-length mock for the refund; two, with the readiness meter at “Getting close” or above, for the retake), exams you sat before you bought your pass, claims filed outside the windows above, unverifiable score reports, or accounts that broke our Terms. One SurePass claim per exam per account — a decision is final for that exam; if you think we got one wrong, email hello@capitalprep.com and a person will look again. It reimburses the official exam retake fee only (no travel, rescheduling, or other costs). Fraudulent or falsified claims void the guarantee and the account’s access. Nothing here limits rights you may have under applicable law. Questions? We’re at hello@capitalprep.com.

This is a plain-language summary of our policies. It is provided for transparency and does not constitute legal advice.