Changing your mind — the money-back window

This is separate from the SurePass Guarantee. It is the plain "I bought the wrong thing" window, and it asks one thing of you: that you ask in time, and before you sit your exam.

The three windows. You can ask for your money back within 24 hours on Starter, 48 hours on Standard, and 72 hours on SurePass, measured from your purchase (or from your upgrade, if you upgraded).

Pass	You can ask for your money back within
Starter	24 hours of purchase
Standard	48 hours of purchase
SurePass	72 hours of purchase

The windows are short on the shorter passes because Starter is most of the way used up by the second day. An upgrade is a new purchase, so it starts the window again. Bundles are sold as SurePass, so a bundle gets SurePass's window.

The one condition. The window closes the moment you sit your exam — a refund after you've sat it is the SurePass Guarantee's job, not this one. Inside the window and before your exam, there are no other conditions: no usage test, no minimum study, no questions asked.

If you're in the EEA or the UK, you have 14 days from purchase to change your mind under your local law — that applies whatever the window above says. Just email us.

How to ask. Inside the window you don't need to ask: open your account page, find the pass under Your exams, and click Refund this pass — the deadline is printed right there. Confirm once and the full amount is refunded to your original payment method on the spot; your bank shows it within 5–10 business days (Stripe's timing). Your access ends the moment you confirm. If the button isn't there for your purchase (an upgrade, or one exam out of a bundle, for example), email hello@capitalprep.com inside the window and we refund it — no questions asked. Outside the window the same spot reads Ask us — message us from there and we'll talk it through.

After the window, the SurePass Guarantee is the route — it pays out on the exam result rather than on a change of mind. See "The SurePass Guarantee in plain words".

Nothing renews. Passes are one-time payments, so there is no subscription to cancel and no second charge coming.