Help center
Plans, pricing and the guarantee
Passes, upgrades, bundles, and the SurePass Guarantee.
Am I qualified yet?
You do not have to work it out. Open your exam's Guarantee page and it tells you where you stand against each bar, live, from your own results.
Bundles — buying more than one exam
If you are sitting more than one exam, the bundle builder discounts them together:
Certifications sold as one product
Most exams are one exam. A few certifications are made up of several exams that together earn one certificate — CompTIA A+ is the example: you sit Core 1 and Core 2.
Changing your mind — the money-back window
This is separate from the SurePass Guarantee. It is the plain "I bought the wrong thing" window, and it asks one thing of you: that you ask in time, and before you sit your exam.
How to file a claim, step by step
Claims are filed in the app, not by email. Go to the exam you sat and open its Guarantee page. Email us only if the form itself will not let you through.
Retake reimbursement (SurePass only)
Standard and SurePass can win your money back. SurePass can also win back what the testing provider charged you to sit the exam again. That second part is the SurePass Guarantee…
The SurePass Guarantee in plain words
Prepare with us, show us you were ready, and if you still don't pass, we make it right. It is a conditional guarantee — the conditions are below, in full.
The three passes — Starter, Standard and SurePass
Each exam sells three passes. They are one-time payments. There is no subscription, nothing renews, and there is nothing to cancel.
There are no subscriptions — nothing to cancel
This is the question we are asked most, so here it is plainly.
Upgrading your pass
You can move up a tier whenever you like — Starter to Standard, Starter to SurePass, Standard to SurePass — and you pay only the difference. When the difference is nothing…
When your pass expires
Every pass runs for a fixed stretch from the moment you buy — 7 days on Starter, 30 on Standard, 365 on SurePass. A Lifetime pass bought before these went on sale does not expire…
Why a claim can be refused
The guarantee is conditional, and the conditions are checked. Here is every reason a claim comes back refused, in the order they are usually hit.
Still need a hand?